KIA P2M Posts Favorite Resolution Focus When an issue occurs during the car buying process, the immediate focus should be to resolve it as effectively and efficiently as possible. Kia keeps track of dealers’ Issue Resolution Rates to ensure customers are satisfied. We can’t change a customer’s previous experience, but we can work to focus on the resolution and ensure future interactions or experiences with Kia are exceptional! Issue Resolution Process: Dealers have five calendar days to resolve the issue with the customer before it is escalated to the Dealer Principal and DSMIf the customer indicates that the issue is still unresolved by answering “No” to the follow-up survey, then it is escalated to Kia Consumer Affairs for further follow-upAny issues closed after five calendar days will not count toward the dealership’s Issue Resolution Rate Remember, focusing on the resolution for the customer is another opportunity to offer an exceptional customer experience. Sincerely,Sales and Field Operations TeamKia America, Inc. CSE Customer Experience Customer Satisfaction Follow-Up Sales More Kia P2M Posts We’d love your feedback! Email Address* Please help us by providing feedback that could make the ePRG work even better for you.*Rate Your Experience*Rate Your ExperienceExcellentPretty goodNeutralNot so greatTerrible KiaExpert@Home × My Kia Expert@Home* is a nationwide program (for a limited time only) that offers a complementary, personalized, & premium follow-up features demonstration for the EV9 in person or virtually.