KIA P2M Posts Favorite Contact Customers after Delivery With all the technology in new Kia vehicles, following up after delivery is more important than ever. Contacting the customer after Delivery is an opportunity to ensure the customer fully understands how to operate the features of their new vehicle. Following up with customers after Delivery gives you a chance to: Answer any of their questionsRe-deliver the vehicle if necessaryAsk them for referrals Offer to schedule a second delivery (or re-delivery) to explain any new features they may now have questions about. You can also direct customers to the Kia Features & Functions Videos YouTubeTM* channel to easily learn more about their vehicle. Once you have followed up with your customer, answered their questions, and offered a re-delivery, you can ask them for referrals. Customers will be more than happy to refer you to friends and family, knowing you have ensured they are completely satisfied with their new vehicle. Sincerely,Sales and Field Operations TeamKia America, Inc. CSE Customer Experience Customer Satisfaction Follow-Up Sales More Kia P2M Posts We’d love your feedback! Email Address* Please help us by providing feedback that could make the ePRG work even better for you.*Rate Your Experience*Rate Your ExperienceExcellentPretty goodNeutralNot so greatTerrible KiaExpert@Home × My Kia Expert@Home* is a nationwide program (for a limited time only) that offers a complementary, personalized, & premium follow-up features demonstration for the EV9 in person or virtually.