Why a Perfect Delivery is Essential

Vehicle Delivery is an exciting time for your customer, and it gives you the opportunity to make a great, lasting impression. You must strive for a Perfect Delivery because it is the last time you’ll see your customer in person until their next purchase.

For new model launches and the EV6, customers tend to be more educated and have a higher household income. They expect the Sales Consultant to be extremely knowledgeable about the vehicle’s features and functions and provide insights that they haven’t already found during their vehicle research. It’s up to you to deliver an elevated experience.

A Perfect Delivery increases customer satisfaction with the dealership and the new vehicle, leading to higher customer loyalty and referral business.

Using the Kia eDelivery Tool on a tablet will help provide consistent and accurate information to customers during Delivery. It is an essential piece of a Perfect Delivery. There are many advantages to using the Kia eDelivery Tool:

• Customers trust what they see on screens and will rate your vehicle knowledge higher.
• The tool ensures you cover the Important to Explain (ITE) features on the vehicle.
• Deliveries utilizing the eDelivery Tool strongly correlate to higher SSI (Sales Satisfaction Index) scores.

Your customer should leave the dealership feeling confident in their new Kia vehicle, the kind of confidence that leads to repeat and referral business for you.

Sincerely,

Sales and Field Operations Team
Kia America, Inc.